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Rental Information | Topsail Island Vacations | Ward Realty

Things to know before you make a reservation.

Rules and Regulations: Please carefully read the following Rules and Regulations that will appear on your reservation contract with Ward Realty.

Rental Periods: During the Summer and Prime seasons, reservations are for full weeks only and the turn day for a vast majority of our rentals is Saturday to Saturday. There are several properties that are Sunday to Sunday. During the Spring/Fall, Value and Off seasons, partial weekly rentals are allowed.

Rental Seasons for 2017:

OFF Jan 2 - April 28
SPRING April 29 - May 19
VALUE May 20 - June 2
SUMMER June 3 - June 16
PRIME June 17 - Aug 11
SUMMER Aug 12 - Aug 18
VALUE Aug 19 - Sept 8
FALL Sept 9 - Sept 29
OFF Sept 30 - Dec 20

Reservations may be made by phone, online, e-mail or in person. After a reservation has been made, we will send a rental agreement to the person who made the reservation. All further transactions will be made with that person only. If you have any special requirements or a particular quality in mind, we strongly suggest you thoroughly discuss your needs with Ward Realty prior to confirming your reservation.

Total Vacation Cost: The total price for a vacation rental with Ward Realty is comprised of the following items: base rent, taxes (NC sales tax + local accommodations tax) + Travel Insurance (optional) + Security Deposit Waiver OR damage deposit + reservation admin fee + third party credit card processing fee if a credit/debit card is used.

CSA Travel Insurance: Protect the investment of your vacation with Travel Insurance from CSA. Medical issues, death of a family member, mandatory hurricane evacuations, and more are covered. For specific information on what exactly is covered and how to make a claim, please visit www.vacationrentalinsurance.com. Trip Insurance is a great way to protect your financial position in a vacation.

Security Deposit Waiver: In lieu of a Damage Deposit, you may choose to accept the Security Deposit Waiver for your vacation. This plan covers up to $3,000 of accidental damages. Click on the following link for more information: Security Deposit Waiver.

Cancellations: All cancellations must be received in writing (e-mail, fax, letter). If the property is re-rented on the terms set forth herein, Guest shall receive a refund of all payments made, less a cancellation fee of $100, $80 reservation admin fee + tax, $19.95 third party credit card processing fee(s), and the travel insurance fee (if chosen). Otherwise, Guest is not entitled to a refund of rent payment made hereunder. Guest may not sub-lease. Please see Rules and Regulations for complete cancellation policy.

What is Provided in our Rental Properties: Each of our properties are individually furnished and equipped by the homeowner. All of our properties feature the standard items listed except when notated in the property description. Additional amenities including TVs, DVD/Blu ray players, telephone, outdoor shower and other items vary depending on the property and preference of the homeowner. Please visit each property on our website for more specific amenities. Standard items are - Central Air Conditioning, Color Cable TV, Internet Access, Washer/Dryer access, Fully Equipped Kitchen (microwave, dishwasher, coffee maker, blender, toaster, pots/pans, dishes, utensils, glassware), Bedding (pillows, comforters or bedspreads for the beds - excludes sleeper sofas), Iron and Ironing Board. Refunds will not be given due to the breakdown of these items. Please note that linens and paper products are not included. If you are looking for a specific amenity in a rental home, please click here to search for your Topsail Island rental by amenity.

Rental Items: Ward Realty offers rental items such as bed and bath linens, bed making services, miscellaneous baby and beach equipment, to help make your trip down to Topsail Island easier (and lighter!). Our reservationists will be happy to assist you for scheduling these services or order online at the time you make your reservation. If you or someone in your party has a special need that is not listed, please call our office and we will assist you in any way that we can. All rental items will be delivered to the property by the end of the check-in day. Rental items will be picked up on departure day. Please make reservations for these items as early as possible. Prices are per reservation and do not include applicable taxes. In the event you find that you do not need the items rented, a full refund will be made provided you cancel at least 14 days prior to your arrival date. A restocking fee of $25 will be applied for cancellations made less than 14 days. Please click on our list of Topsail Island rental items for prices and more information.

Pets: Ward Realty has many homes that are pet-friendly. After all, pets need a vacation, too! Only dogs and/or cats are permitted pets. There is a pet fee added to your cost if you choose to bring your pet to one of the pet friendly vacation rentals. Please note that if you have allergies to pets that you should search for "Pet-Free" cottages - properties where pets are not allowed, even for the homeowners.

Island Locations:

Oceanfront:
Property located on the Atlantic Ocean with direct beach access.

Oceanside / Oceanfront B-Lot:
Property located on the oceanfront with no street to cross and limited ocean views. This property is either on an oceanfront B-Lot/Piano key lot or on oceanfront condominium complex (but specific unit is not oceanfront).

Ocean View:
Property located on Second or Third Row or Interior with some views of the ocean

Second Row:
Property located across street from ocean

Interior:
Property located in the interior/middle of the island

Soundview:
Property located on the sound/marsh side with a view of the Intracoastal Waterway

Soundfront:
Property located on the open sound waters

Canalfront:
Property located on a soundside finger canal

Mainland:
Property located just across the sound on the mainland

Due to space provided on our vacation rental description pages, we have shortened some of the amenities and bedding terms. Click here for a list of the Abbreviations of Beds, Household Items, etc.


Things to know before you arrive on vacation.

Office Hours
8:30 AM to 5:30 PM Monday through Saturday and 1:00 PM to 5:30 PM on Sundays during the PRIME, SUMMER & VALUE SEASONS. We close our office at 5:00 PM during the SPRING/FALL and OFF SEASONS. During the month of December, our office is closed on Sundays. In observance of the Christmas season and New Year's holiday, our office will be closed for the last half of December and will reopen after New Year's Day in January. During this time, no check-ins will be permitted.

Check-in: All tenants must check-in at the Ward Realty office beginning at 3:00 pm on the day of arrival. Please make plans to check-in from 3:00 pm until our office closes at 5:30 pm. Our office is located two blocks south of the traffic light in Surf City, and we are on the left-hand side of South Topsail Drive. Do not go to the property prior to checking in at our office, because this will delay your check-in. If a property is occupied or if there are cars in the driveway, the cleaners and inspectors will skip this property and move on to the next. Furthermore, if you occupy the property before it has been inspected, Ward Realty may be unable to provide you with a clean and properly maintained home at the beginning of your vacation.

Please plan your day of arrival accordingly. Every effort is made to ensure that all properties are clean and ready, but in some instances it may be necessary to delay occupancy for repairs or extra cleaning. There are no rebates for late occupancy. If you want to arrive early and will be comfortable hanging out on the beach all day, shopping or visiting the sites, then it may make your first day more fun. However, if you have infants, elderly family members, pets, or anyone with special needs, you need to plan for a later arrival. Two final notes: The swing bridge opens on the hour, every hour, for recreational boats so plan to travel on and off the island on the half-hour (bridge opens at any time for commercial vessels) as traffic can be heavy due to bridge openings. And, please do not go grocery shopping until you have checked-in to avoid spoiled food.

Late Arrival: You can check-in after our office closes if your rental agreement has been signed and your reservation has been paid in full. Please call us if you think you will be arriving past 5:30 pm (depending on season) to make arrangements for your check-in.

Departure Time: We know it will be difficult leaving Topsail, but Check-out time is 10:00 a.m. PROMPT! Please return your 2 sets of keys, any pool, parking or beach access passes to our office. Do not go back to the property after you have turned in your keys. You are responsible for completion of the items on the check-out procedures list that is included in your check-in packet. If you plan to leave earlier than 8:30 am, please leave the keys and passes in the drop box to the left of the rental office door. Please drive carefully.

Parking: Parking varies greatly between properties. Please plan for the least number of vehicles possible. Most Condo complexes limit parking to two vehicles and unfortunately there are a several single family homes and duplexes that have very limited parking. You may wish to check with our office to make sure prior to your arrival.

Mail/Messages: Mail, faxes & packages sent to you in care of Ward Realty may be picked up at our office during regular business hours. Please remember to put the name of the property where you are staying on anthing that is sent to you. We will not forward mail, etc. that was not picked up or arrived late. ONLY TRUE EMERGENCY MESSAGES WILL BE DELIVERED. All others will be posted on the bulletin board in the rental office.

What to Bring: You must furnish sheets, pillow cases, blankets, towels, paper products, non-abrasive cleaning supplies and beach furniture. Most kitchens are well equipped, but if you have a favorite kitchen item, you may wish to bring it with you. Though the appliances may vary, each property is furnished with cooking utensils and dining service for the number it accommodates. Please click here for an expanded checklist of what to bring to Topsail Island.